Paris Ballroom Foyer
Monday, March 11, 2019
2019-03-11
Registration Open
9:00 AM - 7:30 PM
9:00 AM
7:30 PM
<div style="text-align:center;">Sponsored by</div>
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<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/214249-5c0ee45f214d4.jpg" /></div>
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Desert Pines Golf Course
Monday, March 11, 2019
2019-03-11
Golf Transportation Departs Hotel
9:30 AM -
9:30 AM
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<div><b>Desert Pines Golf Club - 11:00 AM Shotgun Start</b></div>
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<div><b>Bus departs promptly at 9:45am</b></div>
<div>Meet the golf transportation at the shuttle pick up entrance by the Anthony Cools Theater and Eiffel Tower Experience.</div>
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Desert Pines Golf Course
Monday, March 11, 2019
2019-03-11
Golf Shotgun Start
11:00 AM -
11:00 AM
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<div><span style="font-size:16px;">3415 E Bonanza Rd, Las Vegas</span></div>
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<div style="text-align:center;"><span style="font-size:16px;">Golf Sponsors</span></div>
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<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/223874-5c2e31cba9d1e.jpg" /></div>
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Bordeaux
Monday, March 11, 2019
2019-03-11
INTERACTIVE ROUNDTABLE #1: Innovating & IT Problem Solving for Fast Casual/QSR
1:30 PM - 2:45 PM
1:30 PM
2:45 PM
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<div><b>Technology leaders for quick-service or fast casual restaurants won’t want to miss this workshop. Facilitated by a pair of restaurant executives, this operator-only workshop will feature moderated group discussions. </b></div>
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<div>Participants will dive into a variety of hot topics including: drive-through tech, self-service, automation, kiosks and mobile POS, beacons, EMV and P2PE, Internet of Things, guest Wi-Fi and more. This workshop will be interactive and casual, and offer a great format to learn from and share with your peers.</div>
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John Robinson
Director Technology Operations
Sonic Corp.
John Robinson is the Director of Retail Systems at Sonic Corp (recently acquired by Inspire Brands) founded in Oklahoma and operated in 46 states with Alaska Just opening in 2019 and over 3600 locations. John has worked at Sonic for 30 plus years starting out as a carhop when he was 14 years old, he went on to be a drive-in manager, Supervisor and Director of Operations. Due to his operational experience and expertise, Sonic Corp recruited John to move to Oklahoma City and bring his experience to the IT division. John jumped right in and helped develop the PAYS (Pay at your Stall) program, POPS (Point of Personalize Service) and several other technology rollouts across the chain.
Eric Rosenzweig
VP of IT
Qdoba
An industry veteran, Eric brings more than 25 years of experience managing technology at leading corporations. Currently, as VP of IT at Qdoba Restaurant Corporation, he is focused on carving out the business from Jack in the Box as Qdoba stands up an entirely new organization. Prior to this, he was VP of IT for Urban Plates, a fast-casual restaurant concept based in Southern California and prior to Urban Plates he was the CIO at Garden Fresh Restaurant Corp and led the transformation from homegrown systems to commercial software.
Prior to serving as CIO at Garden Fresh, Eric served as vice president, IT Operations at PETCO Animal Supplies, Inc. for 16 years where he was responsible for both application development and Infrastructure as the company grew from 200+ stores to over 1,000.
Concorde A
Monday, March 11, 2019
2019-03-11
MU 1: Innovate & Iterate: How to Deploy Emerging Tech Rapidly with Real Results
1:30 PM - 2:45 PM
1:30 PM
2:45 PM
<div>In this MURTEC University session, Kesha Williams, Software Engineering Manager, Chick-fil-A will teach attendees how to demystify several emerging technologies. Williams will take operators through innovation exercises to apply voice technology, facial recognition and automation in restaurants with real results. Attendees can expect to learn how to create skills in Amazon Alexa; what to consider when building a chatbot for internal operations, and how to develop AWS code to enhance a facial recognition project. Through mini-training courses, operators will see how the Chick-fil-A team makes decisions, identifies areas of impact and deploys technology to solve business problems. Attendees will leave this session with a roadmap for how to do this in their own organizations.</div>
Kesha Williams
Software Engineering Manager
Chick-fil-A
Kesha Williams is an award-winning software engineering manager with over 20 years’ experience specializing in full-stack web development. She's passionate about emerging technologies, speaking, teaching, and mentoring. She's trained thousands of software engineers in the US, Europe, and Asia while teaching at the university level. She routinely leads innovation teams in proving out emerging technologies and shares her learnings at technical conferences around the globe. She recently won the Ada Lovelace Award in Computer Engineering from Look Far and the Think Different Innovation Award from Chick-fil-A for her work with Artificial Intelligence (AI). She was recently featured in Amazon's "Alexa Women of Voice" campaign and named an "Alexa Champion". In her spare time, she leads the Georgia chapter of Technovation, writes news for InfoQ, authors video courses, mentors women in tech, and conducts free coding workshops for children at her local library.
Concorde B
Monday, March 11, 2019
2019-03-11
MU2: Driving Value From Data: A Revenue Manager Tells All
1:30 PM - 2:45 PM
1:30 PM
2:45 PM
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<div>In this MURTEC University Session you will learn how the theory of revenue management can be applied to restaurants to improve the bottom line and support growth. Kelly McGuire, SVP of revenue management, MGM Resorts, will educate attendees on how to utilize data, where to look and ultimately, how to use insights effectively to drive the business forward. Leave this session armed with information on how to leverage insights to partner with operations to justify investments and strategy to grow your restaurant.</div>
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Kelly McGuire
Sr. Vice President, Revenue Management
MGM Resorts International
Dr. Kelly McGuire is senior vice president, revenue management, distribution and direct marketing for MGM Resorts International, where she is responsible for strategy and execution of revenue management, distribution and direct marketing for MGM’s Las Vegas resorts. She is passionate about helping hospitality and gaming businesses infuse science into the art of hospitality with big data and analytics. She is the author of two books on analytics in hospitality, Hotel Pricing in a Social World and The Analytic Hospitality Executive.
Prior to joining MGM, Kelly served as vice president, advanced analytics at Wyndham Destination Networks where she led a team of scientists and developers that built custom analytical solutions for Wyndham's vacation rental business, as well as the RCI exchange. Before joining Wyndham, she was executive director, hospitality and travel global practice at SAS, the world’s largest privately held software company, where she specialized in analytics solutions for hospitality and travel companies. She holds a MMH and a PhD in revenue management from the Cornell School of Hotel Administration.
Concorde C
Monday, March 11, 2019
2019-03-11
MU3: Augmenting Experience: Balancing People with Tech
1:30 PM - 2:45 PM
1:30 PM
2:45 PM
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<div>Finding the right balance of people and technology. How to provide classic service as well as options for today's diners in an impactful way that will bolster the bottom line. </div>
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Gagan Sinha
Senior Vice President Restaurant Tech
Inspire Brands
Carissa De Santis
Director IT - Restaurant Solutions
TGI Fridays
Carissa De Santis is the director of restaurant solutions for TGI FRIDAYS with oversight for all of the Restaurant Technology platforms. Ms. De Santis has 20 years’ experience in the restaurant industry in both operations and leadership roles.
Ms. De Santis received a B.S. degree in hospitality management from the University of Central Florida’s Rosen School of Hospitality Management, and a Project Management Professional (PMP) certification from the Project Management Institute.
Paris Ballroom Foyer
Monday, March 11, 2019
2019-03-11
Networking Break
2:45 PM - 3:15 PM
2:45 PM
3:15 PM
<div style="text-align:center;">Sponsored by</div>
<div style="text-align:center;">
<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/203717-5bdf586269f88.jpg" /></div>
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Bordeaux
Monday, March 11, 2019
2019-03-11
INTERACTIVE ROUNDTABLE #2: Innovating & IT Problem Solving for Full-Service
3:15 PM - 4:30 PM
3:15 PM
4:30 PM
<div><b>Full-service technology leaders won’t want to miss this workshop. This operator-only workshop is facilitated by a team of restaurant executives and will feature moderated group discussion. </b></div>
<div> </div>
<div>Participants will discuss and: mobile ordering/payment, data and payment security, table-top / tableside ordering, employee productivity, guest engagement and more! This workshop will be interactive and casual, and offer a great format to learn from and share with your peers.</div>
John Gigliotti
Director
Chuy's
Bob Surbeck
Vice President - Information Technology
The Cheesecake Factory
Concorde A
Monday, March 11, 2019
2019-03-11
MU 4: Innovate & Iterate: How to Deploy Emerging Tech Rapidly with Real Results (Repeat)
3:15 PM - 4:30 PM
3:15 PM
4:30 PM
<div>
<div>In this MURTEC University session, Kesha Williams, Software Engineering Manager, Chick-fil-A will teach attendees how to demystify several emerging technologies. Williams will take operators through innovation exercises to apply voice technology, facial recognition and automation in restaurants with real results. Attendees can expect to learn how to create skills in Amazon Alexa; what to consider when building a chatbot for internal operations, and how to develop AWS code to enhance a facial recognition project. Through mini-training courses, operators will see how the Chick-fil-A team makes decisions, identifies areas of impact and deploys technology to solve business problems. Attendees will leave this session with a roadmap for how to do this in their own organizations.</div>
</div>
Kesha Williams
Software Engineering Manager
Chick-fil-A
Kesha Williams is an award-winning software engineering manager with over 20 years’ experience specializing in full-stack web development. She's passionate about emerging technologies, speaking, teaching, and mentoring. She's trained thousands of software engineers in the US, Europe, and Asia while teaching at the university level. She routinely leads innovation teams in proving out emerging technologies and shares her learnings at technical conferences around the globe. She recently won the Ada Lovelace Award in Computer Engineering from Look Far and the Think Different Innovation Award from Chick-fil-A for her work with Artificial Intelligence (AI). She was recently featured in Amazon's "Alexa Women of Voice" campaign and named an "Alexa Champion". In her spare time, she leads the Georgia chapter of Technovation, writes news for InfoQ, authors video courses, mentors women in tech, and conducts free coding workshops for children at her local library.
Concorde B
Monday, March 11, 2019
2019-03-11
MU 5: Building an Infrastructure for the Restaurant of the Future
3:15 PM - 4:30 PM
3:15 PM
4:30 PM
<div>As digital experiences evolve, restaurants must address how to build out infrastructures in different ways. In this session, Josh Patchus, Chief Data Scientist for CAVA will lead restaurants through how to build a future-ready digital experience and infrastructure. Find out how to build a next-gen app, the right questions to ask when building a data program and how to bridge the in-store to the cloud.</div>
Joshua Patchus
Chief Data Scientist
CAVA
Josh Patchus is a data scientist and technology expert with 10+ years of experience solving problems across e-commerce, finance, and notably the restaurant industry. His passion for the intersection of physical and digital technology and the customer experience have transformed businesses and organizations. His data vision has been featured in Fast Company, Inc, and Forbes.
Concorde C
Monday, March 11, 2019
2019-03-11
MU 6: Master Your Cloud Migration
3:15 PM - 4:30 PM
3:15 PM
4:30 PM
<div>Roughly 60% of restaurants say moving POS to the cloud is a top concern, for those that are still unsure, attend this session to cut through the hype and make the best decision for your brand. Learn from Wayne Pederson, Executive Director & CIO, Fazoli's, the benefits and find out what makes sense based on business type and what will change for operations should you choose to migrate. </div>
Wayne Pederson
Vice President
Fazoli's
Champagne Ballroom
Monday, March 11, 2019
2019-03-11
Curated Networking: Meet Peers & Solution Providers on Your Hot Topics
4:40 PM - 6:00 PM
4:40 PM
6:00 PM
<div>Nurture business connections with like-minded peers, potential business partners and subject matter experts during this unique, professionally moderated session that curates each participant's preferred topics and profiles to spark worthwhile one-on-one conversations. Through a mixture of peer-to-peer and solution provider meetings, both restaurant operators and technology companies will walk away having met with people whose interests align with their own, on topics they care most about.</div>
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<div>Open to all restaurant executives. Only solution providers who aremembers of Restaurant Technology Network (RTN) can attend.</div>
John Wilkinson
Facilitator
b2b talk
John’s professional network spans more than 25 years in the technology industry, with a focus on business alliances, partnerships and collaboration between both individuals and organizations. Through b2b talk, John takes a grassroots approach to helping business leaders make new industry connections and build their own professional networks by creating 1:1 meetings, knowledge sharing & topical business conversations between participants at industry events and conferences.
Rivoli A
Monday, March 11, 2019
2019-03-11
Welcome Networking Reception & Exhibit Hall Open
6:00 PM - 7:30 PM
6:00 PM
7:30 PM
<div>Catch up with old friends and meet new people in the exhibit hall. Don't miss the Innovators Lounge and Game Zone.</div>
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<div style="text-align:center;">Reception Sponsored by</div>
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<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/211757-5c05a7ee7d8ed.jpg" /></div>
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Rivoli A
Tuesday, March 12, 2019
2019-03-12
Exhibit Hall Open
7:30 AM - 6:30 PM
7:30 AM
6:30 PM
<div>Find solutions, opportunities and new ideas. Meet 75 exhibitors and visit the Innovator's Lounge and Game Zone.</div>
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<div style="text-align:center;">Game Zone Sponsored by</div>
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<div style="text-align:center;"><img alt="NovaDine" src="https://swoogo.s3.amazonaws.com/uploads/medium/160898-5b2268258545b.jpg" /></div>
<div style="text-align:center;">Innovators Lounge Sponsored by</div>
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<div style="text-align:center;"><img alt="Rosnet" src="https://swoogo.s3.amazonaws.com/uploads/medium/210760-5c00200a4d4a6.jpg" /></div>
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Paris Ballroom Foyer
Tuesday, March 12, 2019
2019-03-12
Registration Open
7:30 AM - 6:30 PM
7:30 AM
6:30 PM
<div style="text-align:center;">Sponsored by</div>
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<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/214249-5c0ee45f214d4.jpg" /></div>
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Rivoli A
Tuesday, March 12, 2019
2019-03-12
Networking Breakfast Featuring Topic Tables
8:00 AM - 9:00 AM
8:00 AM
9:00 AM
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<div style="text-align:center;">Sponsored by</div>
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Vendome A
Tuesday, March 12, 2019
2019-03-12
Opening Comments
9:00 AM - 9:05 AM
9:00 AM
9:05 AM
Abigail Lorden
Vice President & Publisher
Hospitality Technology & Restaurant Technology Network
Vendome A
Tuesday, March 12, 2019
2019-03-12
Opening Keynote: Become an Organization of the Future
9:05 AM - 9:55 AM
9:05 AM
9:55 AM
<div>Innovating at the beginning is easy – sustaining that enlightened path and not falling victim to disruption is where many organizations falter. Jason Silva, the Emmy Award-nominated host of the National Geographic Channel’s Brain Games, demands brands to think exponentially and question everything. As a rare blend of philosopher/futurist, Silva will challenge attendees to consider new uses not just for technology, but for the human brain as well. Leave this session a little more enlightened and perhaps a little scared, but that’s a good thing – what seems scary could be the biggest opportunity for success.</div>
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<div>Intrigued? Want to learn more? <a href="https://hospitalitytech.com/jason-silva-nat-geo-brain-games-fame-keynote-murtec-2019" target="_blank">Check out Jason's video. </a></div>
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<div style="text-align:center;">Sponsored by</div>
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<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/203720-5bdf5862a53fb.jpg" /></div>
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Jason Silva
Emmy-nominated Host
National Geographic Channel's Brain Games
Jason Silva is the Emmy-nominated host of National Geographic Channel’s #1 rated and Emmy-nominated series, Brain Games, seen in over 100 countries.
“A Timothy Leary of the Viral Video Age” was how The Atlantic described television personality, filmmaker and philosopher Silva, who has also been described as “part Timothy Leary, part Ray Kurzweil, and part Neo from ‘The Matrix.’”
A self-professed wonderjunkie, Silva is the creator of the web series “Shots of Awe,” micro-documentaries exploring creativity, innovation, disruptive technology, futurism, metaphysics, existentialism and the human condition. In short: Philosophy, Science and Art for the YouTube generation. The videos, which “play like movie trailers for ideas,” according to The Atlantic, have spread like wildfire across the internet and have been viewed more than 13 million times.
Jason also created the web series “Future of Us” for AOL, exploring exponential technology and the future of humanity.
The Imaginary Foundation wrote of Silva, “like some kind of Ontological DJ, he recompiles the source code of western philosophy by mixing and mashing it up into a form of recombinant creativity, which elevates understanding from the dry and prosaic, to a sensual cognitive romance.”
Others have described Silva as “a modern performance philosopher, a Digital DJ, a re-vitalizer and remixer of optimism, and above all, a curator: of ideas, of inspiration, and of awe…like a trumpet player or modern-day digital Mingus, he jams, riffs and rhapsodizes through a tumbling thicket of ideas with such a sharp and vital alacrity that it can take the breath away.”
An active and prolific global speaker, Jason has spoken at TEDGlobal, Google’s Zeitgeist Conference, keynoted multiple events for Microsoft, IBM, Adobe, Oracle, Electronic Arts, Honeywell, PEPSICO, Intel, Dolby and many more, all over the world.
He was also keynoted at the Tribeca Film Festival, The Sydney Opera house, The Economist Ideas Festival, The DLD Conference, The Singularity Summit, the PSFK Conference, Mexico’s Ciudad De Las Ideas, Seattle’s Interactive Conference, Chicago Ideas Week, the main stage at SXSW Interactive and the MainStage at CANNES LIONS festival of Creativity.
Vendome A
Tuesday, March 12, 2019
2019-03-12
Industry Update: Restaurant Technology Network
9:55 AM - 10:10 AM
9:55 AM
10:10 AM
Abigail Lorden
Vice President & Publisher
Hospitality Technology & Restaurant Technology Network
Rivoli A
Tuesday, March 12, 2019
2019-03-12
Keynote Networking Break
10:10 AM - 10:55 AM
10:10 AM
10:55 AM
<div style="text-align:center;">Sponsored by</div>
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<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/203717-5bdf586269f88.jpg" /></div>
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Vendome A
Tuesday, March 12, 2019
2019-03-12
Editorial Welcome Remarks / Top Women in Restaurant Technology Awards Segment 1
11:00 AM - 11:25 AM
11:00 AM
11:25 AM
<div style="text-align:center;">Sponsored by</div>
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<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/211083-5c016a6aa77a7.jpg" /></div>
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Dorothy Creamer
Editor-in-Chief
Hospitality Technology
Dorothy Creamer, editor-in-chief of Hospitality Technology has been with HT for five years, starting as the publication’s managing editor. In that role, she managed daily editorial operations plus the brand’s digital channels, including its website and e-newsletters. In 2016 she was promoted to editor and now, in addition to driving HT’s editorial direction, she is responsible for the analysis and writing behind the brand’s three benchmark industry research reports. She also develops content and leads speaker recruitment efforts for HT’s three annual industry events. Creamer has been with HT’s parent company since 2009. Prior to joining HT, she led the full editorial strategy for several merchandising magazines. A publishing professional for 15+ years, Creamer started her career as an editor for a consumer publications house, where she rose through the ranks to be editor-in-chief of magazines with subjects ranging from children’s/teen entertainment, cooking, hairstyles and home décor to men's entertainment.
Vendome A
Tuesday, March 12, 2019
2019-03-12
GS 1: Dickey’s Barbecue Pit Dishes on Its Next-Gen POS
11:25 AM - 12:15 PM
11:25 AM
12:15 PM
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<p dir="ltr">It was a build-or-buy debate for Dickey’s when the legacy brand wanted to upgrade its POS, and ultimately build won out. In this session, Laura Rea Dickey, CEO, will share how the data-driven company created a proprietary POS with the ultimate goal of driving store profitability. Find out how the Dickey’s team tackled the challenge of building its own POS, the reasons for doing so and the benefits achieved. Attendees will hear how Dickey’s leverages relationships with valued industry partners to power its technology infrastructure and how companies regardless of size can apply tenets of a build your own strategy.</p>
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Laura Rea Dickey
CEO
Dickey's BBQ
Laura Rea Dickey currently serves as chief executive officer of Dickey’s Barbecue Restaurants, Inc. Laura served as the chief information officer for eight years and made the transition to CEO after excelling in her previous role. Laura has worked in the marketing and information technology field for over 15 years, and has led the marketing, IT and training departments at Laura’s Barbecue Restaurants, Inc. during her time there.
After graduating from Texas Christian University in 2001, Laura went on to work at agencies such as Murray Brown Creative Group, The Richards Group and The Point Group. Through her years of agency experience, Laura worked with brands such as W Hotels, American Heart Association, Blue Mesa, La Madeline and Chick-Fil-A. Laura’s specialty is the intersection of technology and marketing, turning data insights into brand and business solutions.
In her time as CIO of Laura’s Barbecue Restaurants, Inc., Laura implemented countless new initiatives to improve the Laura’s brand and better the business as a whole. Laura found a way to merge technology and barbecue to create a better way to serve Laura’s guests as well as the business and has made Laura’s a technology leader in the restaurant industry.
Vendome A
Tuesday, March 12, 2019
2019-03-12
Top Women in Restaurant Technology Awards Segment 2
12:20 PM - 12:35 PM
12:20 PM
12:35 PM
<div style="text-align:center;">Sponsored by</div>
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<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/211083-5c016a6aa77a7.jpg" /></div>
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Abigail Lorden
Vice President & Publisher
Hospitality Technology & Restaurant Technology Network
Rivoli A
Tuesday, March 12, 2019
2019-03-12
Networking Lunch Featuring Topic Tables
12:35 PM - 1:45 PM
12:35 PM
1:45 PM
<div style="text-align:center;">Sponsored by</div>
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<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/235951-5c47760094202.jpg" /></div>
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Concorde A
Tuesday, March 12, 2019
2019-03-12
MURTALK 1 - Applebee's Strategy to Innovation
1:45 PM - 2:10 PM
1:45 PM
2:10 PM
<div>Applebee’s execs share the brand’s story of agile development and how business strategy and technology align as the franchise navigates the evolution of delivery, online ordering and enabling diners to order from the car. Scott Gladstone, VP of Applebee’s and Dwayne Aldridge, VP of Dine Brands, will share lessons learned and how their teams collaborate to stay ahead of guest expectations, get buy-in from franchisees and provide guests with options for the type of service they want.</div>
Duane Aldridge
Vice President, IT
Dine Brands
Scott Gladstone
VP - Strategy, Development
Applebee's
Scott Gladstone is Vice President of Strategy and Development at Applebee’s. In this role, he is responsible for strategic growth initiatives across the brand, strengthening the franchisee portfolio, and leading the growth of off-premise channels including To Go, Delivery and Catering. Prior to joining Applebee’s in 2016, Scott was a Project Leader at The Boston Consulting Group, leading strategy and operations projects across a variety of industries and topics. His experience included efforts focused on brand transformation, marketing optimization, growth strategy and consumer insights. Scott received his undergraduate degree from Emory University and his M.B.A. from UCLA Anderson School of Management.
Concorde B
Tuesday, March 12, 2019
2019-03-12
MURTALK 2 - Fireside Chat with Starbucks Director
1:45 PM - 2:10 PM
1:45 PM
2:10 PM
<div>In this fast-paced fireside chat, Flavio will sit down with Anna Wolfe, HT Senior Editor, to talk about the strategy and innovative approach that led Starbucks to the development of a cutting-edge production control engine. We will discuss available technologies, tradeoffs and lessons learned.</div>
Flavio Diomede
Director, Customer & Retail Technology
Starbucks Coffee Co
Responsible for the unique technology strategy enabling delivery at Starbucks, Flavio is an expert in retail digital transformation. As head of retail software engineering, the systems he designs handle all sales flowing into retail stores.
His journey in digital transformation began with McDonald’s in 2003, leading the global systems replacement program. Flavio has worked with many other brands and industry solution vendors planning and executing mergers and acquisitions, implementing technology transfers and scaling business powered by digital solutions.
Concorde C
Tuesday, March 12, 2019
2019-03-12
MURTALK 3 -Evolving Food Service Strategy for the Stay-at-Home Consumer
1:45 PM - 2:10 PM
1:45 PM
2:10 PM
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<div>Restaurants have to evolve to serve the changing consumer as the stay at home economy gains traction. In this MURTALK, Carl Howard, CEO of Fazoli’s will provide insight into how brands must create an online and delivery experience with the same passion as the dine-in experience if they want to exist in three years. </div>
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Carl Howard
President & CEO
Fazoli's
Carl Howard is CEO of Fazoli’s, America’s largest fast-casual Italian chain. Throughout his tenure, Carl has re-engineered Fazoli’s from a QSR concept facing many challenges to a thriving and growing fast casual brand with over 35 locations planned to open in the next two years. Under his leadership, Fazoli’s has now posted 16 consecutive quarters of same store sales growth and have seen sales remain positive for 78 of the last 82 months. Carl has received many industry accolades throughout his 35 years in the food service industry and he strives to further the industry through mentoring programs and Fazoli's Dare to Excel Educational Scholarship Program.
Concorde A
Tuesday, March 12, 2019
2019-03-12
Concurrent #1: 2019 Restaurant Technology Study Deep Dive Panel
2:15 PM - 3:05 PM
2:15 PM
3:05 PM
<div>Join HT’s editor for added analysis and insights from the 2019 Restaurant Technology Study. Find out what initiatives will be top of mind as restaurants look to 2020 and how IT executives are prioritizing tech spend.</div>
<div> </div>
<div style="text-align:center;"><strong>Study Title Sponsors</strong></div>
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<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/211758-5c05a84ba2b0e.jpg" /></div>
<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/257436-5c784b3e2cd8d.jpg" /></div>
</div>
<div> </div>
Dorothy Creamer
Editor-in-Chief
Hospitality Technology
Dorothy Creamer, editor-in-chief of Hospitality Technology has been with HT for five years, starting as the publication’s managing editor. In that role, she managed daily editorial operations plus the brand’s digital channels, including its website and e-newsletters. In 2016 she was promoted to editor and now, in addition to driving HT’s editorial direction, she is responsible for the analysis and writing behind the brand’s three benchmark industry research reports. She also develops content and leads speaker recruitment efforts for HT’s three annual industry events. Creamer has been with HT’s parent company since 2009. Prior to joining HT, she led the full editorial strategy for several merchandising magazines. A publishing professional for 15+ years, Creamer started her career as an editor for a consumer publications house, where she rose through the ranks to be editor-in-chief of magazines with subjects ranging from children’s/teen entertainment, cooking, hairstyles and home décor to men's entertainment.
Mike Prusaczyk
VP, Enterprise Architecture & IT Strategy
Panera Bread
Mike Prusaczyk is vice president, enterprise architecture and IT strategy for Panera Bread. In his role, Mike is responsible for driving out Panera’s IT Strategy and defining future state architecture. In addition, Mike also has responsibility for overall Data Architecture and Management which includes the technical ownership of the Customer Hub and Data Lake that supports the MyPanera Loyalty Program. In 2018, Mike expanded his responsibilities to include Café Systems which involves the leadership of all development efforts associated with Panera’s proprietary point of sale and kitchen systems. With his technical ownership of several key components, Mike plays a leading role in helping Panera evolve their Omni-Channel technology solution that aims to deliver a personalized and consistent experience for Panera’s customers.
Martin Perak
Sales Director
Speakap
Martin Perak is Speakap’s restaurant & hospitality director. He has more than 15 years of working with hundreds of multi-location restaurateurs to solve challenges regarding operations, concept development, and cultivating company culture through the use of emerging technologies. Martin has implemented processes that increase revenue, reduce costs, and improve productivity. His talents are helping multi-location restaurants scale efficiently while sustaining the quality of their brands.
Martin has merged his passion for the restaurant industry and his expertise in restaurant technologies to drive Speakap’s focus and efforts in the space. Speakap is currently servicing more than 350 global brands, including market leaders like McDonald's, Dominos, and Marriott. Martin is also a professional Barista, a certified Neopolitan Pizzaiolo, and a Syracuse University Hospitality Management Alumnus.
Chris Demery
VP, Restaurant Technology
CKE
As vice president of restaurant technology, Chris Demery oversees teams responsible for: restaurant technologies, international IT, data management and help desk support, business intelligence, and corporate applications.
Chris joined CKE from Bloomin’ Brands (Outback Steakhouse, Carrabba’s Italian Grill, Bonefish Grill, & Flemings Prime Steakhouse) where he most recently was responsible for defining, implementing and rolling out off premises dining opportunities to Outback Steakhouse and Carrabba’s Italian Grill, while also leading various aspects of the IT Department.
Tim Tang
Director
Hughes Network Systems
With a background in both engineering and human/organizational studies, Tim Tang has degrees on both sides of his brain. He is keenly interested in the intersection of technology and humanity and has 30 years of professional experience in developing enterprise solutions. As a director at Hughes, Tim studies various enterprise markets (e.g. restaurant, retail, and banking/finance) to anticipate trends that will enable enterprise customers to fully unlock the business value of technology.
Concorde B
Tuesday, March 12, 2019
2019-03-12
Concurrent #2 - Mastering Digital Convergence
2:15 PM - 3:05 PM
2:15 PM
3:05 PM
<div>Mobility and omni-channel are impacting restaurants across segments as digital-first strategies become table stakes. Restaurants that are not leveraging fully digital programs to create seamless, frictionless experiences for guests that allow them to choose the type of service they want, put themselves at a disadvantage. In this panel, moderated by Scott Scherer, CIO of Jersey Mike’s Franchise Systems, restaurant execs from across segments will share mobile app strategies, digital-first wins and discuss where the puck is going to be for digital service in both the “now” and the “near-future.” </div>
Steve Brooks
Director of Information Technology and Purchasing
Twin Management LLC
Steve started his career at Tumbleweed Tex Mex Grill and Margarita Bar in Operations. He started as a manager and was in operations as an Area Director for 14 years. As an Area Director Steve opened 16 stores for Tumbleweed. Steve was promoted to Business Analyst and IT Director in 2004 and since them he has been Marketing Director, Beverage Director and now IT and Purchasing Director.
Tumbleweed Tex Mex Grill and Margarita Bar is based in Louisville, Kentucky and was established in 1975. It is now a part of Twin Management. Tumbleweed has 19 casual dining restaurants in the Midwest.
Twin Management also owns Custom Food Catering and is a franchisee and Area Developer of Rapid Fired Pizza. Rapid Fired Pizza has 24 locations and is growing rapidly.
Steve also sells franchises for Rapid Fired Pizza.
Steve is a mixologist with cocktails that specializes in tequila. He was also a DJ and still mixes music. He is a Kentucky Colonel, board member for the Kentucky Restaurant Association, advisory board member for Hospitality Technology and Cheers Magazine.
Scott Scherer
CIO
Jersey Mike's
Scott Scherer is Chief Information Officer (CIO) for Jersey Mike’s Subs.
Scott is responsible for all technology design and deployment for the 1900 Jersey Mike’s restaurants open and under development nationwide, working with his team to create and manage a custom Point of Sale system that integrates programs and services for franchisees and the franchisor. These include PCI Compliance; Gift Cards; Online Ordering; CCTV Loss Prevention Systems; BI ; Loyalty; and Enterprise Reporting including food cost and labor management. In 2012 and 2014 Hospitality Technology magazine presented Jersey Mike’s with a Restaurant Breakthrough Award for its technology innovations.
Josh Thurmer
Director of IT
Cousins Subs
Josh Thurmer joined Cousins Subs as the director of information technology in November 2018 with a strong background in cloud-based systems and network infrastructure and a passion for innovation. In this role, Thurmer approaches Cousins Subs’ information technology management with customer experience and operations at the forefront. He leads the charge in developing and deploying system-wide technological advancements that improve restaurant operations and oversees day-to-day information technology management for all restaurants and the brand’s corporate support center. In his first year with Cousins Subs Thurmer introduced a new, data-centric point-of-sale system in all restaurants and launched third-party delivery across 85% of the system. Thurmer holds a Bachelor of Business Administration degree from the University of Wisconsin – Oshkosh in Management Information Systems.
Rich Hope
CMO
Jersey Mike's Subs
Richard Hope is the CMO for Jersey Mike's Subs, a fast-casual franchise restaurant chain with over 1700 stores open and under development in 47 states. Before joining Jersey Mike's, Richard was president and co-founder of Sirius Advertising, Inc., a full service advertising agency, working with such accounts as Steinway Piano, Central Jersey Bank, Purdue Pharmaceuticals, Student Transportation of America, Global Logistics International, Jersey Mike's and many others, spanning 23 years. As CMO of Jersey Mike's, Rich oversees all brand management as well as national and local marketing activities.
Concorde C
Tuesday, March 12, 2019
2019-03-12
Concurrent #3 - Meet RTN & Help Mold Work Groups That Work
2:15 PM - 3:20 PM
2:15 PM
3:20 PM
<div><em>Session open to all MURTEC attendees - RTN Membership not required</em></div>
<div>
<p dir="ltr">Join industry leaders from Hospitality Technology Next Generation (HTNG) as well as HT's new membership community Restaurant Technology Network as they lead a productive brainstorming session dedicated to forming RTN Work Groups. RTN Work Groups are being established to address industry pain points and spark innovation, resulting in published best practices and standards. Open to all MURTEC attendees, this session dives into what Work Groups are and how they work. Claim your seat at the table, and speak up about the real-world technology issues plaguing the industry, and find out how you can be part of the solution from the ground up.</p>
</div>
Abigail Lorden
Vice President & Publisher
Hospitality Technology & Restaurant Technology Network
Angela Diffly
Co-Founder
Restaurant Technology Network
Angela Diffly has been evangelizing retail and restaurant technology-driven solutions for more than two decades. With extensive experience in public relations, executive communications, editorial and entrepreneurial roles, Angela has cultivated domain expertise in technologies such as POS, mobile, payments, ecommerce, AI/ML and omnichannel. As the director of membership and business development for the Restaurant Technology Network under the Hospitality Technology brand, Angela is spearheading the creation, execution and growth of a community hyper-focused on technology innovation inside the restaurant industry. Prior to joining the Hospitality Technology team, Angela was a key contributor to eBay's executive communications in San Jose, CA. Before eBay, Angela held editorial roles covering restaurant and retail tech and the supplier channels serving them. Angela also headed up PR for Epson America's B2B markets for over a decade.
Patrick Dunphy
CIO
RTN
Patrick's responsibilities largely focus on member activities and workgroups. In addition to managing the ongoing activities of workgroups as well as coordinating insight meetings, Patrick is also responsible for directing HTNG’s internal systems strategy and architecture. Patrick holds several Microsoft systems certifications and is familiar with managing systems across distributed networks, and holds a Bachelor of Science degree in software engineering. In his prior role, Patrick managed IT projects for a suburban Chicago school district, which included 25,000 users in 27 buildings.
Chablis
Tuesday, March 12, 2019
2019-03-12
Editorial Advisory Board Meeting (By Invitation Only)
3:05 PM - 3:45 PM
3:05 PM
3:45 PM
Rivoli A
Tuesday, March 12, 2019
2019-03-12
Networking Break
3:05 PM - 3:45 PM
3:05 PM
3:45 PM
<div style="text-align:center;">Sponsored by</div>
<div>
<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/203717-5bdf586269f88.jpg" /></div>
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Concorde A
Tuesday, March 12, 2019
2019-03-12
WS #1 Taking Control of Delivery: Putting the Restaurant Back in the Driver’s Seat
3:45 PM - 5:10 PM
3:45 PM
5:10 PM
<div>Between consumer’s insatiable appetites for on-demand service and third party providers taking a chunk of market and data share, restaurants across segments are hyper-focused on figuring out delivery. In this session, executives from major brands will pull back the curtain to share how they are grappling with the issue and turning delivery into business opportunity. Attendees will then roll up their sleeves and work with peers to identify stumbling blocks and create a roadmap for leveraging the appropriate delivery tactics for your brand. Identify key opportunity areas, learn how to avoid missteps in service and operations, and make sure that offering delivery is a success. This session is limited to restaurant operators.</div>
<div> </div>
<div style="text-align:center;">Sponsored by </div>
<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/203712-5bdf58621694a.jpg" /></div>
<div> </div>
Dorothy Creamer
Editor-in-Chief
Hospitality Technology
Dorothy Creamer, editor-in-chief of Hospitality Technology has been with HT for five years, starting as the publication’s managing editor. In that role, she managed daily editorial operations plus the brand’s digital channels, including its website and e-newsletters. In 2016 she was promoted to editor and now, in addition to driving HT’s editorial direction, she is responsible for the analysis and writing behind the brand’s three benchmark industry research reports. She also develops content and leads speaker recruitment efforts for HT’s three annual industry events. Creamer has been with HT’s parent company since 2009. Prior to joining HT, she led the full editorial strategy for several merchandising magazines. A publishing professional for 15+ years, Creamer started her career as an editor for a consumer publications house, where she rose through the ranks to be editor-in-chief of magazines with subjects ranging from children’s/teen entertainment, cooking, hairstyles and home décor to men's entertainment.
Ben Flammang
VP Strategic Enterprise Sales NA.
Bringg
Ben is the vice president of strategic enterprise sales in North America at Bringg, an enterprise delivery technology company. Prior to joining Bringg, Ben held leadership roles at Zagat, Google and Ordr.in, a Google Ventures portfolio company in the restaurant e-commerce space.
Maryann Byrdak
SVP, Information Technology
Potbelly Sandwich Works
Maryann has spent 20 years leading restaurant and retail transformation initiatives at corporations such as Potbelly, OfficeMax and Sears. She is part of the executive team at Potbelly and leads the IT department through growth, and many digital and customer experience innovative initiatives. She has partnered with many industry solution providers such as NCR, LevelUp & GrubHub to deliver seamless experiences.
Her strong in depth knowledge of restaurant technology, retail, marketing, merchandising and technology integrations allowed her to drive many challenging cross-functional customer facing solutions. Prior to Potbelly, she held many leadership roles at Fortune 500 companies including, POS implementations at Sears, merchandising transformations at OfficeMax and merger integrations between OfficeMax and Office Depot.
Maryann holds a BS in Computer Science, MBA in Information Management & Marketing and more recently executive certificates in M&A and Finance from Booth School of Business.
Thomas Godsey
Director of Technology
Torchy's Tacos
A technology lifer, Thomas has over 25 years’ experience leading IT infrastructure projects and initiatives in a variety of industries. In his role with Torchy’s Tacos, he is currently focused on transforming technology to align it with a scalable, enterprise approach to facilitate company growth while simultaneously improving the customer experience. Prior to his work with Torchy’s Tacos, Thomas worked in the fields of banking, energy, software development, government, retail, and insurance. His strong background in project management and compliance has, and continues to be, critical to his success in technology.
Concorde B
Tuesday, March 12, 2019
2019-03-12
WS #2 Stop Leaving Guest Data on the Table!
3:45 PM - 5:10 PM
3:45 PM
5:10 PM
<div>It’s time to use the goldmine of data your restaurant is sitting on! In this session, attendees will learn how to connect with customers and build loyalty by leveraging technology they already have. Hear how Anthony’s Coal-Fired Pizza is getting the most out of its tech investments by marrying WiFi marketing capabilities with customer loyalty programs. After hearing how Anthony’s has improved personal connections allowing the brand to get closer to customers, attendees will workshop with their peers how to apply these strategies in their own brands. This session is limited to restaurant operators.</div>
<div> </div>
<div style="text-align:center;">Sponsored by </div>
<div style="text-align:center;">
<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/214248-5c0ee45f0668f.jpg" /></div>
<div> </div>
</div>
Skip Kimpel
CIO
4R Restaurant Group
Skip Kimpel, Vice President of Information Technology with Anthony’s Coal Fired Pizza has implemented a wide variety of technology solutions that has allowed the company to grow and compete in today’s aggressive market. Within this 65-unit organization, his responsibilities include all areas of technology not only at the store level but also within corporate departments. He views data as the number one asset that a company has at its disposal and believes they can use it in their arsenal to hone in on business strategy and solid decision making.
Kimpel’s focus has always been on the area of data collection, data warehousing and all the technologies behind that, including the use and successful implementation of API integrations. Having a solid background in data and programming has given Skip a unique edge to be able to rapidly construct solutions that are both effective and cost saving.
With over 20 years of experience in the technology field, prior to joining Anthony’s Coal Fired Pizza in the restaurant industry, Kimpel served in both the retail and medical industries. This vast array of verticals has allowed Kimpel the opportunity of having exposure to multiple areas of technology and has been able to use these experiences to cross pollinate technology solutions that are effective and very often “outside of the box.”
Kimpel is a current Board Member and active participant of the NRA IT Executive Study Group.
Mike Waite
Vice President, Marketing
Zenreach
With early experiences at consumer brands like Nestle and PowerBar, Mike brings a customer-first approach to technology marketing. A personal passion for customer insights helped Mike introduce and popularize new products in emerging marketing technology categories like online surveys, customer experience management and WiFi marketing. Mike studied international business at Cal Poly and University of Copenhagen.
Concorde C
Tuesday, March 12, 2019
2019-03-12
WS #3 Leveraging Tech to Power Guest Loyalty & Experience
3:45 PM - 5:10 PM
3:45 PM
5:10 PM
<div>Taking the guest experience to the next level requires tapping into evolving customer demands and ever-changing available technology. In this workshop, hear from leading hospitality brands how they stay relevant at the intersection of experience and innovation. Learn how the latest digital “commodities” can have major impact on business drivers like digital engagement and loyalty while identifying what should be driving technology decisions and budgets. This session is limited to restaurant operators.</div>
<div> </div>
<div style="text-align:center;">Sponsored by Comcast</div>
<div style="text-align:center;">
<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/223878-5c2e3246be1cd.jpg" /></div>
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Jacob Abbott
Enterprise Strategic Account Executive
Comcast Business
Donna serves as the executive director, strategic partnerships and influencer marketing, responsible for the development and implementation of winning marketing strategies and integrated sales and marketing programs at Comcast Business. She is an accomplished marketing and business leader, experienced in developing strategic partnerships, implementing organizational change, and managing projects designed to transform the enterprise. Notable record of developing and executing marketing strategies designed to generate revenue by creating high impact messaging platforms and creating experiential marketing initiatives that create advocacy and forge long term partnerships.
Adrian Butler
CIO
Dine Brands Global
As CIO of Dine Brands Global, Adrian is responsible for IT transformation, strategy, innovation, delivery, and building and enhancing the digital, mobile, social-media and data capabilities focused on business growth and enhancing guest experience.
Adrian joined Dine Brands in 2015 with 20+ years of leadership experience in IT. He also serves on the Board of Directors of Potbelly Corporation. Adrian has been recognized for outstanding leadership and performance including being named a Premier 100 IT Leader by Computerworld magazine, CIO 100 recognition by CIO Magazine in 2018, and named CIO of the Year by Los Angeles Business Journal in 2019.
Zerrick Pearson
CIO
Five Guys Enterprises, LLC
Zerrick Pearson is the vice president of information technology for Five Guys Enterprises, L.L.C., a company that operates more than 1420 franchised or company-operated restaurants domestically and internationally. Zerrick is responsible for developing and implementing information technology initiatives across the Enterprise. Having been born into the restaurant industry through family owned restaurants, Zerrick has been involved in restaurant operations for almost 25 years.
Zerrick has recently implemented a cloud-based POS solution that allows Five Guys to leverage new and emerging technologies to drive efficiencies while focused on improving the customer experience.
Prior to his time with Five Guys, Zerrick held the position of vice president of information technology with a publicly traded Washington, DC based Company. While there Zerrick managed all IT initiatives, bridging the gap between IT, finance and operations.
Zerrick is a member of the IFBTA and various other industry-specific IT organizations.
Chris Czarkowski
SVP, Client Partnership
NBCUniversal
Rivoli A
Tuesday, March 12, 2019
2019-03-12
Networking Reception
5:15 PM - 6:15 PM
5:15 PM
6:15 PM
<div style="text-align:center;">Sponsored by</div>
<div style="text-align:center;">
<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/211758-5c05a84ba2b0e.jpg" /></div>
<div> </div>
</div>
Rivoli A
Wednesday, March 13, 2019
2019-03-13
Exhibit Hall Open
7:30 AM - 10:20 AM
7:30 AM
10:20 AM
<div>Use this last visit to the Exhibit Hall to set up follow up appointments with exhibitors and connect with the invaluable contacts you've made this week. Don't forget the Innvator's Lounge and Game Zone.</div>
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<div style="text-align:center;">Game Zone Sponsored by</div>
<div style="text-align:center;">
<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/160898-5b2268258545b.jpg" /></div>
<div> </div>
</div>
<div style="text-align:center;">Innovators Lounge Sponsored by</div>
<div style="text-align:center;">
<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/210760-5c00200a4d4a6.jpg" /></div>
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</div>
Paris Ballroom Foyer
Wednesday, March 13, 2019
2019-03-13
Registration Open
7:30 AM - 12:30 PM
7:30 AM
12:30 PM
<div style="text-align:center;">Sponsored by</div>
<div>
<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/214249-5c0ee45f214d4.jpg" /></div>
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</div>
Rivoli A
Wednesday, March 13, 2019
2019-03-13
Networking Breakfast
8:00 AM - 9:00 AM
8:00 AM
9:00 AM
<div style="text-align:center;">Sponsored by</div>
<div style="text-align:center;">
<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/209554-5bfc0b15e6978.jpg" /></div>
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Chablis
Wednesday, March 13, 2019
2019-03-13
Restaurant 365 Innovation Council Meeting
8:00 AM - 9:00 AM
8:00 AM
9:00 AM
<div>
<div style="text-align:center;">Sponsored by</div>
<div> </div>
</div>
<div style="text-align:center;"><img alt="Restaurant365" src="https://swoogo.s3.amazonaws.com/uploads/medium/158863-5b184dd5a6f89.jpg" /></div>
Bordeaux
Wednesday, March 13, 2019
2019-03-13
Restaurant Technology Network Free Certification Preview
8:00 AM - 9:00 AM
8:00 AM
9:00 AM
<div>Join us for an exclusive preview of Restaurant Technology Network's official certification track on the topic of Technology Procurement, served up by Restaurant CIOs Joe Tenczar and Brian Pearson. This session offers a taste of our exciting new leadership and training certification programs as we zoom in on how you and your IT staff can make the smartest technology decisions today, to produce ongoing ROI well into the future. </div>
Joe Tenczar
CIO
Sonny's BBQ
Joe has been the Chief Information Officer for Sonny’s BBQ, one of the largest and most popular barbecue restaurant companies in the country since 2014. Joe joined Sonny’s BBQ with a focus on creating the franchise restaurant technology blueprint of the future. His specialties include a strategic focus on emerging technology’s place in hospitality and understanding the overall tactical hospitality technology necessities. Joe also led marketing, finance and accounting and purchasing for Sonny’s.
Before Sonny’s BBQ, Joe was the CIO for Hard Rock International, where he led the R&D and global rollout of many innovative technologies that affect the Hard Rock Cafe and Hotel guests and staff members.
After beginning his career as a programmer and manager for financial software companies, Joe was a senior technology leader for the second largest arm of the Marriott Corporation. He then joined Ripley’s Entertainment as VP of Technology during the construction of their Great Wolf Lodge in Niagara Falls, Canada. During his tenure, Joe helped pioneer the use of RFID technology into POS and PMS systems for the benefit of guest security and convenience.
Joe holds a BS in telecommunications and computer science from the University of Florida and a Masters of Business Administration from the Crummer Business School at Rollins College.
Brian Pearson
CIO
Stacked Restaurants
Brian has led dynamic IT organizations for startup, growth, franchise, and mature public restaurant companies. Brian’s IT development began in the US Army, where he studied cryptography and telecommunications management. He has also led the technology organizations for Ruby’s Diner, BJ’s Restaurants, and recently STACKED Restaurants, LLC.
At both Ruby’s Diner and BJ’s Restaurants, Brian had to build solutions from the ground up, integrating POS, KDS, HRIS, ERP and numerous other in store and above store technologies to achieve the company's strategic agenda. At BJ’s he also led the Sarbanes-Oxley, and PCI implementations from ground up.
Brian is an IT leader with a foundation in, and bias towards, Operations. His specialties include Mobile Strategy and Development, Business Process Automation, Product Integration and Analytics.
Vendome A
Wednesday, March 13, 2019
2019-03-13
Day Opening / Editorial Comments
9:00 AM - 9:10 AM
9:00 AM
9:10 AM
Dorothy Creamer
Editor-in-Chief
Hospitality Technology
Dorothy Creamer, editor-in-chief of Hospitality Technology has been with HT for five years, starting as the publication’s managing editor. In that role, she managed daily editorial operations plus the brand’s digital channels, including its website and e-newsletters. In 2016 she was promoted to editor and now, in addition to driving HT’s editorial direction, she is responsible for the analysis and writing behind the brand’s three benchmark industry research reports. She also develops content and leads speaker recruitment efforts for HT’s three annual industry events. Creamer has been with HT’s parent company since 2009. Prior to joining HT, she led the full editorial strategy for several merchandising magazines. A publishing professional for 15+ years, Creamer started her career as an editor for a consumer publications house, where she rose through the ranks to be editor-in-chief of magazines with subjects ranging from children’s/teen entertainment, cooking, hairstyles and home décor to men's entertainment.
Wednesday, March 13, 2019
2019-03-13
Day Two Keynote: Disrupting Digital Disruption
9:10 AM - 10:00 AM
9:10 AM
10:00 AM
<div>
<p dir="ltr">What does digital transformation really mean? Businesses across industries are still grappling with this moving target. In this session, <strong>Kelly Smith, </strong>currently <strong>Sr. Vice President & CDO of MGM Intl., </strong>will share what he has come to understand during his years in the hospitality industry from revolutionizing Starbucks' consumer-facing experiences to reimagining MGM’s digital touchpoints. Smith will demystify vague notions of what digital transformation is to identify what true disruptors and legacy brands that have successfully evolved have identified as a path forward. His findings will help attendees map out their own course to the future of hospitality.</p>
<p dir="ltr" style="text-align:center;">Sponsored by</p>
<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/210772-5c002193006f9.jpg" /></div>
<div> </div>
</div>
Kelly Smith
SVP & Chief Digital Officer, Digital Ventures
MGM Resorts International
Kelly Smith is the sr vice president and chief digital officer at MGM Resorts. Smith has more than 20 years of technology experience and has functioned as a digital business leader, product designer, engineering team leader, entrepreneur and investor. He oversees all aspects of digital transform to include team building, customer experience, development and product management.
Most recently, Smith was with Starbucks, where he served as vice president of global digital products leading the teams responsible for the company’s popular mobile and web products which are world leaders in retail innovation, driving millions of daily transactions and billions in revenue. Smith brings notable international expansion experience, having served as the vice president, digital for Starbucks China where he recruited and led the initial product management, design and engineering teams developing groundbreaking consumer experiences such as digital payment and China’s mobile popular food & beverage loyalty program.
Smith has started and sold several venture-backed software companies and founded a seed-stage investment firm in Seattle called Curious Office. He started his career in the earliest days of the internet, marketing an early version of the very first web browser. The company was sold to AOL and he went on to work for RealNetworks where they pioneered the idea of audio and video delivery on the internet.
Rivoli A
Wednesday, March 13, 2019
2019-03-13
Networking Break
10:00 AM - 10:30 AM
10:00 AM
10:30 AM
<div style="text-align:center;">Sponsored by</div>
<div style="text-align:center;"> </div>
<div style="text-align:center;">
<div style="text-align:center;"><img alt="" src="https://swoogo.s3.amazonaws.com/uploads/medium/203717-5bdf586269f88.jpg" /></div>
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Vendome A
Wednesday, March 13, 2019
2019-03-13
GS 2 - The Problem Solver Sessions
10:30 AM - 11:30 AM
10:30 AM
11:30 AM
<div>
<div>
<div>
<div>
<p><strong>Problem Solver 1: Stacking the Tech Stack in Your Favor: Mastering Integration and Visibility</strong><br />
Average restaurant technology stacks are getting steeper and more complex. Restaurants need systems integration and data visibility but are strapped with legacy systems and data silos. Industry veteran and 2018 Top Women in Restaurant Technology award winner, Tamy Duplantis will answer the how. Through real-life experiences leading technology for concepts ranging from TGI Fridays to Le Duff America and recent strategic consulting work, Duplantis will share with attendees tips to evaluate the technology stack and build a roadmap that delivers immediate ROI while laying a foundation for scalable future growth. </p>
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</div>
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<div><strong>Problem Solver 2: Putting AI to Work in Restaurants</strong></div>
<div>While the investments in digitization have been significant, the resulting increase in available consumer data has opened up opportunities to automate business processes and drive optimization through the application of artificial intelligence. In this Problem Solver Session, Oliver Vagner will help attendees understand how AI is being and will be applied in restaurants – and all businesses, plus the foundational steps needed to begin a journey to leverage AI.
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Tamy Duplantis
CIO
Return on Information
Tamy was nominated one of the Top Women in Restaurant Technology for 2018 for her leadership in defining an integrated technology stack, selecting vendor partners and solutions, and implementing the stack that consists of an enterprise SD-WAN PaaS network, integrated POS / KDS / BOH SaaS platforms, and new digital ecosystem comprised of 3rd party delivery / marketplace ordering, eCommerce / catering engine, loyalty / CRM, and single-view-of-the-customer marketing analytics.
With over 30 years solving business challenges through technology, she has been a tremendous change-agent in leading brand growth strategies, building teams that deliver results, and implementing integrated platforms that elevate performance with Le Duff America (la Madeleine, Mimi’s Café), Main Event Entertainment, Potbelly Sandwich Works, Applebee’s, and T.G.I. Friday’s. She also led business development for a PCI managed service provider, VendorSafe, and a back office platform provider, CrunchTime Information Systems. Tamy is currently providing strategic technology consulting services to multiple companies as well as leading on various industry leadership councils.
Oliver Vagner
President & Principal Strategist
The Vagner Group, LLC
Oliver Vagner leads The Vagner Group, LLC, an independent consulting firm specializing in helping companies in the restaurant, retail, and consumer products and goods industries develop and implement strategies to leverage data to make better decisions. In addition to the practical elements of planning and implementing analytics strategy, Oliver has been a thought leader in the industry use of artificial intelligence, AI ethics, and data privacy.
Throughout his career, Oliver has built a comprehensive background in data analytics, with more than 20 years of consulting experience spanning multiple industry verticals. Before founding The Vagner Group, Oliver was general manager for consumer engagement at NCR where he led efforts to use data to drive better outcomes in consumer engagement technologies, such as loyalty and marketing.
Oliver has held other data analytics roles such as senior director of consumer insights and analytics at TGI Fridays, director of enterprise data services at Cox Automotive, and chief architect for cloud solutions at Revolution Analytics. Oliver was involved in the early efforts to use data to drive in-store digital content during his time at Solution Forge, LLC, where he oversaw digital merchandising and analytics for food service, retail companies. Previously, Oliver served as a solution architect for Sun Microsystems, Inc., where he developed high-performance database solutions for OLTP and OLAP and was on the forefront of implementing MPP and NoSQL data analytics solutions. Prior to that, Oliver was a senior manager at Manugistics, Inc., where he led a team to deliver advanced forecasting, leveraging econometric models in the retail and CPG space.
Vendome A
Wednesday, March 13, 2019
2019-03-13
Closing Session - IT Power Panel
11:35 AM - 12:25 PM
11:35 AM
12:25 PM
<div>Hear from the most respected names in hospitality technology. Leaders in technology will pull back the curtain to reveal what emerging tech they are excited to see hit its stride, what mistakes they’ve learned from and what they plan to do to remain technologically nimble and competitive.</div>
Dorothy Creamer
Editor-in-Chief
Hospitality Technology
Dorothy Creamer, editor-in-chief of Hospitality Technology has been with HT for five years, starting as the publication’s managing editor. In that role, she managed daily editorial operations plus the brand’s digital channels, including its website and e-newsletters. In 2016 she was promoted to editor and now, in addition to driving HT’s editorial direction, she is responsible for the analysis and writing behind the brand’s three benchmark industry research reports. She also develops content and leads speaker recruitment efforts for HT’s three annual industry events. Creamer has been with HT’s parent company since 2009. Prior to joining HT, she led the full editorial strategy for several merchandising magazines. A publishing professional for 15+ years, Creamer started her career as an editor for a consumer publications house, where she rose through the ranks to be editor-in-chief of magazines with subjects ranging from children’s/teen entertainment, cooking, hairstyles and home décor to men's entertainment.
Michael Verdesca
CIO & EVP
FOCUS Brands
Adrian Butler
CIO
Dine Brands Global
As CIO of Dine Brands Global, Adrian is responsible for IT transformation, strategy, innovation, delivery, and building and enhancing the digital, mobile, social-media and data capabilities focused on business growth and enhancing guest experience.
Adrian joined Dine Brands in 2015 with 20+ years of leadership experience in IT. He also serves on the Board of Directors of Potbelly Corporation. Adrian has been recognized for outstanding leadership and performance including being named a Premier 100 IT Leader by Computerworld magazine, CIO 100 recognition by CIO Magazine in 2018, and named CIO of the Year by Los Angeles Business Journal in 2019.
Karen Bird
Chief Information Officer
Hooters of America
Karen Bird, Chief Information Officer for Hooters of America is accountable for the strategy and execution of technology systems and services for multiple functional areas within the company. She has responsibilities for both corporate and franchised departments within the overall organization. Karen joined the Hooters of America executive team in July, 2017.
From late 2011 through July, 2017, Karen served as the Vice President, Information Technology for Buffalo Wild Wings. In this role, Karen was responsible for establishing the technology architecture and framework that delivered all core business information to the Buffalo Wild Wings Enterprise. She was instrumental in the development of the strategic plan that delivered a unified technology platform for over 1200 company-owned and franchised restaurants and the delivery of an enterprise service platform for the automation of data integrations.
Prior to joining Buffalo Wild Wings, she served as the technology executive for a number of casual dine and quick service restaurant chains. Her prior history includes; CIO for Whataburger Restaurants, VP of Restaurant Information Solutions for Brinker International, Vice President of Business Systems for Advantica Restaurant Group, and Director of Retail Technology Solutions for Dunkin Brands. Karen started her career as a restaurant-level employee at Burger King. After two years in restaurant operations there, she moved into store accounting services and ultimately into
various roles within the Information Systems department that helped build her technology expertise.
Wednesday, March 13, 2019
2019-03-13
MURTEC Closing Remarks
12:25 PM - 12:30 PM
12:25 PM
12:30 PM
Abigail Lorden
Vice President & Publisher
Hospitality Technology & Restaurant Technology Network
